PRIVACY POLICY

Hennessence Aesthetics & Wellness is committed to respecting our visitors’ privacy and protecting their personal information from misuse or unauthorized disclosure and complying with privacy laws.

Hennessence Aesthetics & Wellness values its reputation and aims to maintain high ethical standards in the conduct of our business affairs.

Hennessence Aesthetics & Wellness (“us”, “we”, or “our”) operates www.hennessenceaestheticswellness.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

OUR LEGAL RESPONSIBILITIES

We are required by law to give you this notice. It provides you on how we may use and disclose protected health information about you and describes your rights and our obligations regarding the use and disclosure of that information. We shall maintain the privacy of protected health information and provide you with notice of our legal duties and privacy practices with respect to your protected health information.

We have the right to change these policies at any time. If we change our privacy policies, we will notify you of these changes immediately. This current policy is in effect unless stated otherwise. If the policy is changed, it will apply to all your current and past health information.

You may request a copy of our notice any time. You may contact Hennessence Aesthetics & Wellness LLC at 2 S. Main Street, Unit 104, Middleton, MA 01949, 978-219-9802 at any time to request a copy of this privacy policy.

WHAT INFORMATION DO WE COLLECT?

When filling in forms or calling the phone number listed on the website as appropriate, you may be asked to enter or provide your name, postcode, email address and telephone number.

We may collect information about your computer, including where available your IP address, operating system, and browser type for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

We will not collect any information about you without your explicit consent.

We will ask your consent every time we need to collect personal information about you.

We will explain in clear, simple terms why we want to collect your information and what we will do with it before seeking your consent, so you are fully informed. You will be given a clear and unambiguous option to opt in to any communications or services we might want to offer you.

All data is collected directly from you, the individual. We do not collect any of your personal data from any other sources. This includes any publicly accessible lists and or data sources, whether in the public domain or if we have a legitimate interest to be able to access those sources legally.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

● Identify you as a user in our system
● Provide you with the Services and complete your transactions;
● Provide you with customer support;
● Help understand your needs and tailor the features and content of the services to you;
● Respond to and, as applicable, fulfill your requests, resolve disputes and/or troubleshoot problems;
● Send you administrative e-mail notifications, such as security, or support and maintenance advisories;
● Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes;
● Improve the quality and functionality of the services;
● Share with our third-party software and services providers in order to facilitate our communications; and
● Communicate with you about our services.

Any and all data in respect of – ‘What Information Do We Collect?’ is not subject to any automated decision making. We do not profile you using your data, any actions taken by us or our systems are as a direct result of explicit requests or consents you have chosen.

There are no foreseeable consequences of any significance in respect of providing the data or being removed from the records, except that we will not be able to contact you.

HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION

The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations etc. but please be advised that not every use or disclosure in a particular category will be listed.

Treatment: We may use and disclose your protected health information to provide you treatment. This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care.

For example, your medical provider might need to consult with another provider to coordinate your care. Also, the office staff may need to use and disclose your protected health information to other individuals outside of our office such as the pharmacy when a prescription is called in.
Payment: Your protected health information may also be used to obtain payment from an insurance company or another third part. This may include providing an insurance company your protected health information for a pre-authorization for a medication we prescribed.

Health Care Operations: We may use or disclose your protected health information to operate this medical practice. These activities include training students, reviewing cases with employees, utilizing your information to improve the quality of care, and contacting you be telephone, email, or text to remind you of your appointments.

If we have to share your protected health information to third party “business associates” such as a billing service, if so, we will have a written contract that contains terms that will protect the privacy of your protected health information.

We may also use and disclose your protected health information for marketing activities. For example, we might send you a thank you card in the mail with a coupon for specialized services or products. We may also send you information about products or services that might be of interest to you. You can contact us at any point to stop receiving this information.

We will not use or disclose your protected health information for any purpose other than those identified in this policy without your specific, written Authorization. You may give us written authorization to use your protected health information or to disclose it to anyone for any purpose. You can revoke this authorization at any time but will not affect the protected health information that was shared while the authorization was in effect.

Appointment reminders: We may contact you as a reminder that you have an appointment for your initial visit, follow up visit, or lab work via text, phone, or email.

Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. For example, we may assume that if your spouse or friend is present during your evaluation, that we can disclose protected professional information to this person. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment if there is an urgent or emergent need.

Research: We will not use or disclose your health information for research purposes unless you give us authorization to do so.

Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye, or tissue transplantation if it is necessary to facilitate this process.

Public Health Risks: We may disclose your protected health information, if necessary, to prevent or control disease, report adverse events from medications or products, prevent injury, disability, or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.

Health Oversight Activities: We may disclose protected health information to health oversight agencies for audits, investigations, inspections, or licensing purposes. These disclosures might be necessary for state and federal agencies to monitor healthcare systems and compliance with civil law.

Required by Law: We will disclose protected health information about you when required to do so by federal, state and/or local law.

Workman’s compensation: We may disclose your protected health information to workman’s comp or similar programs.

Lawsuits: We may disclose your protected health information in response to a court action, administrative action, or a subpoena.

Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, warrant, subject to all applicable legal requirements.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

We respect the rights and freedom of individuals and as such we would like to make you aware of the following.

You have the right to:

• Request access to your data
• Request rectification of your data where there are errors or inaccuracies, or the data is not current
• Request that the data we hold is removed entirely from our systems
• Request us to restrict processing your data
• Object to our processing your data
• Request your data in a format that is commonly used/accepted
• Send your data to another controller
• Withdraw consent already provided – at any time

You also have the right to complain or withdraw your consent. To exercise your above rights, send a written request to info@hennessenceaestheticswellness.com

Paper copy of this notice: You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, contact the individual at the end of this privacy policy.

Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office. You also file a complaint with the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.

Name of Contact Person:

Susan Hennessey-Power DNP, FNP-BC
978-219-9802
2 S. Main Street, Unit 104
Middleton, MA 01949

HOW DO WE PROTECT YOUR INFORMATION?

We will store and process your data following industry best practices and security.

We will take all reasonable steps to ensure that there are appropriate arrangements in place that include provisions covering the appropriate secure transfer, handling and processing of the personal information by those entities and third parties.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Where processing takes place by one of our trusted data processors, we ensure that our contracts with those third parties contain the appropriate GDPR / PIPEDA model clauses and that all our third parties are also compliant with the GDPR, PIPEDA. This affords your data the same protection away from our organization, as it does within it
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We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.