Please acknowledge all treatments and procedures performed at Hennessence Aesthetics & Wellness are ELECTIVE. For this reason, NO REFUNDS are issued for services. Hennessence Aesthetics & Wellness is dedicated toward providing safe, effective, and professional services. We work with each patient to curate an individual aesthetic plan. Hennessence Aesthetics & Wellness looks forward to creating your personalized beauty journey.
Late Arrivals
Due to the nature of medical spa treatments/procedures, appointment times are carefully scheduled for the proper amount of time needed for that treatment. Each appointment must begin at the scheduled time to allow our patients optimal service outcomes. Therefore, if a patient arrives late, we may not be able to fully complete a procedure. Hennessence Aesthetics & Wellness reserves the right to charge the full cost of booked services and make accommodations to reschedule an appointment for a future date/time to complete the procedure.
Product Returns
Hennessence Aesthetics & Wellness offers medical grade products tailored to meet the specific needs of the individual. NO REFUNDS are issued for retail products. Unopened products may be exchanged for alternative products within 7 days from the date of purchase. Opened products will NOT be accepted for exchange or credit. If an adverse reaction is experienced from using Hennessence Aesthetics & Wellness products, please return to the office for a provider assessment.
Gratuities
Hennessence Aesthetics & Wellness provides services intended to yield clinical results. Our practice appreciates the generosity of our patients; however, we respectfully decline gratuities. The intent of this policy is to ensure patients can reinvest these dollars for skin care protocol, products, and future treatment planning. The biggest gratuity you can give us is a referral!